Monday, February 7, 2011

Price Check Please?

For some reason my back and neck are really sore today. Massage is covered by my insurance (up to a certain dollar amount), so I figured I'd book an appointment on pay day (so I can pay cash).

I looked up one of the spas near my house online, checked their prices, and then called to book an appointment. This was the tail end of the conversation.

*booking appointment, inquired about price*

Spa: "That will be $110"

Me: "Your website says $55-$75"

Spa: "That's the American price, our spa isn't listed on there"

Me: "I looked you up on the Canadian site, and they have different services listed based on the locations so I know it's not standard pricing."

Spa: "But that is the American price. We're globally owned though, so after the exchange rate it comes out to the same price."

Me: "The dollar is at par"

*long pause*

Spa: "It is right now"

*It has been for, ummm, quite a while, and is projected to be for some time in the future*

Me: "Thank you for your time, but my insurance won't cover that cost."

I'm glad I double checked the price before I hung up the phone, that would have been a VERY unpleasant surprise if I hadn't. Needless to say, I'm irritated. Granted, that could also be due to my back being sore. Has anyone else run into this lately? If so, how did you handle it?


The Asian Pear said...

holy. even if they WERE on american pricing and we weren't on par, that's like a 50% increase!

Cassie said...

I know! I think the lowest the rate has ever been was just under $0.62 to the dollar back in 2002. It's never hit $0.50 as far as I know. The most recent the time those prices were feasible was back in 2003. It would be nice if they caught up a bit.

FB @ said...

Dollar is ABOVE par right now. Last I checked it was in the range of 3 cents off.


And 50% pricing just for "currency" is a load of crap. They're gouging customers and they know it.

Next time this happens, tell them you'll pay them in USD then. :P :P

Cassie said...

Lol. I had another friend suggest the exact same thing. I'm going to try it the next time someone gives me this currency BS :)

My money, my life said...

wow that would totally annoy me too. good for you for asking. I would have had a fit had they laid that little surprise on me after I had already gotten my massage!